is there a reason it is called VENTra ????

OK - it's Friday (TGIF btw) and I am going to unload a M_A_J_O_R VENTra...I got my card in the mail; followed the instuctions to activate it (very poor btw) and received a message that 'my card is already activated' (wtf). OK - I'll play along. I do not know the access code (never set it up - do-h); cannot log in to retrieve it (two strikes for you), so I call the "toll free" number (what a joke); and to speak with someone about it I am told

(with a very cheery female voice (oh spare me honey) "your wait time will be approximately 26 minutes". yeah right. like I have NOTHING better to do than sit on hold

and listen to this nauseating music (good thing I collect barf bags from southwest airlines (now THERE is a company with awesome customer service btw - can you say capitalism with a KAPITAL SEE?????). VENTRA darling - you get a BIG FAT F- in my grade book. I am flushing this lovely little card down the toilet. Oh wait - i will use my handy dandy "pick puncher" and make some nice guitar picks out of you; it was nice knowing you. and why do I hate the CTA ??? let me count the ways. When I get even a B+ from my customers I have to meet with them to see what ever I can do to change that grade to an A+.

 

OK - I feel SO much better now...TGIF

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Permalink Reply by Fran Kondorf on November 12, 2013 at 11:37am

Great article by Jason Prechtel yesterday, re; Cubic's other fun-filled transit troubles-

http://gapersblock.com/mechanics/2013/11/11/ventras-parent-company-...

Permalink Reply by Anne Alt on November 12, 2013 at 11:50am

I remember those. One thing I like better about the current policy is that it allows round trips. We didn't get those on a transfer back in the day.

Thunder Snow said:


Yep.

Token & paper transfers, from a simpler time.  Unless you let your transfer get soggy in the rain...


Fran Kondorf said:

Kind of makes you miss tokens, doesn't it?

Permalink Reply by Thunder Snow on November 12, 2013 at 4:18pm

h' $550 said:

And for a good percentage of Chicagoans they allowed free trips.

Permalink Reply by Mike Zumwalt on November 17, 2013 at 11:31am
I'm still using the old CTA card and went to a station to add money and the lone machine was out of order!? As I see more Ventra card users getting waved through I might get one and ride the CTA for free due to technical problems.
Permalink Reply by Mike Zumwalt on November 18, 2013 at 8:54am
Yep. According to WTTW Ventral has given 15,000 free rides and the CTAis suing them for $30,000+

h' $550 said:

Good incentive to get the damn card actually. By my own informal estimate it looks like about 1/4 of those attempting to use it end up getting waved through.

Mike Zumwalt said:

I'm still using the old CTA card and went to a station to add money and the lone machine was out of order!? As I see more Ventra card users getting waved through I might get one and ride the CTA for free due to technical problems.
Permalink Reply by Michelle on November 19, 2013 at 3:48am
I boarded the Chicago ave bus this morning at the blue line- myself and at least three other people got free rides because the machine was stuck in processing mode.
Permalink Reply by Tricolor on November 21, 2013 at 6:45am

I got a Ventra card a few weeks ago but haven't activated it yet.  My employer would regularly dump $75 a month onto my Chicago Card but it was always hovering at the maximum amount since I was commuting on the bike.  The last autoload will be in December (assuming my balance isn't large enough to prevent the transaction) and I'm worried about losing that balance if I switch.

Permalink Reply by Thunder Snow on November 22, 2013 at 10:47am

Today, the CTA began publishing Ventra performance reports on its web site, here in depth and here as an overview.  The pdf is chock full of wonky-geeky info relating to tap times, market share, call center waits and so on.  Interesting stuff.

 
Some highlights of the Ventra data from 11/22:
 
  • More than 63 percent of CTA rides are via Ventra.  Every day, hundreds of thousands of riders use Ventra.
  • Call Center performance has improved, but more improvements and better performance is needed.
  • Rail tap times are meeting most performance standards, but improvement is needed.  Software upgrades installed over the past two weeks have reduced tap times.
  • Bus tap times are well below performance standards.  The same software upgrade already in place on rail has shown improvement on the initial 50,000 transactions, and the upgrade is being rolled out to all buses.
 
Permalink Reply by Tricolor on November 22, 2013 at 11:38am

When will Ventra be working for Metra?  That's really the only improvement from a customer's perspective.

And why didn't Metra accept the Chicago card, and why will the eventually allow Ventra?

Permalink Reply by Julie Aberman (Hochstadter) on December 18, 2013 at 5:43am
Permalink Reply by Lisa Curcio on April 3, 2014 at 10:16am

My Ventra card has been working flawlessly for the past few months.  I hope this won't jinx us.

Permalink Reply by David Barish on April 3, 2014 at 10:21am

I look at it this way. There is a new system to do the same thing. There is zero chance I will use a Ventra card as a credit card. I don't know who feels otherwise. I load it with money I intend to use for transit and I use it for buses and trains. Now that its not new anymore its pretty much the same thing except it swipes differently. I cut my Chicago Card a while ago. 

h' 1.0 said:

I tried to use my Chicago Card at a blue line turnstyle yesterday and it said "expired."

The attendant said that seemed to be happening to all Chicago Card users since April 1.

All the info I could find outlined a phase-out process starting May 1, and I called the CTA who verified that the cards should work until July 1.

Thus I was dragged kicking and screaming to the Ventra card, which I'll use for the first time in a few hours...

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