"Along the lines of David's thoughts, for additional attention:
The Lexus Customer Assistance Center1-800-255-3987, prompt #4 to give feedback about a dealer experience
It's sooort of a dealer experience and maybe sorta not, but it is…"
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James
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McGrath Lexus/Acura Truck Driver Parked in Elston Bike Lane Chased Me with a Crowbar
16 Replies
So this was exciting! Riding home from work tonight I was surprised to see a vehicle delivery truck parked in the southbound Elston bike lane adjacent to the McGrath Lexus/Acura centers where…Continue
Tags: Lane, Bike, Elston, McGrath
Started this discussion. Last reply by ketoguychicago Mar 13, 2020.
James's Page
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"It would seem more useful to communicate with either the dealership's general manager or the vice-president,Mike McGrath. Per the dealer's website: https://www.mcgrathlexusofchicago.com/meet-our-staff/"
"Did the folks at McGrath ever respond? Having the complaint there is a good thing, perhaps along with the police report, and those will be important if this guy ever acts out again. If he has previously, this is then another instance…"
"It's a matter of taking complaints seriously. It was reviewed with the moderators so the comments were removed. As I mentioned, it's a good idea to read the guidelines if there's gray area for you. "
"So I'm just going to say what it is. If you come on a thread and take a stance that sounds like you are taking enjoyment in someone being threatened or hurt, it's an easy choice to remove your posts. I apologize to everyone else's…"
"Hi! I think it's perfectly fine... ride confidently, use lights and gesture signals, and you're in good shape. I ride from the city to Oak Park and beyond with regularity; My perception is that roads are safer here, both statistically and…"
"I think it's time to wrap up commenting since some can't find constructive ideas to offer. Thanks for your questions and support folks. I'll continue to press McGrath and others for responses and collaborative actions moving forward.…"
"Filled out and submitted. Thanks for chiming in!"
"Police report filed. No follow-up from McGrath in any capacity. Alderman contacted. "
"That sounds like he committed a crime against you, even if he didn't hit you. File a police report. "
"Can you share with us your police report number so we can reference it while filing our own police report if we're ever in a similar situation?"
"Update: Matt sent a one-word reply just now via email saying "Thanks" (no punctuation)."
"As of 3:30p, McGrath's representative, Matt Fenton (mfenton@mcgrathlexus.com), has requested the same photos provided three times already, and an email description. I have responded accordingly, providing some of the photos I have, and…"
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