I spoke to cust service at the number I provided-- the rep got the store manager on the line;
Mike--he promised he would go take care of it right now and that if I was to come by later today I'd find the bike rack available. I asked if we could get some ongoing support for this (seems like a few weeks or months go by and they "revert") and he said he'd speak to the other managers.
This is not my neighborhood-- I've been to this store all of twice in the past year-- could someone who frequents the store please report back on the situation?
James, could you make a call about the Elston store? I have made calls for that one in the past with what I thought was some degree of success.
Like you Howard, I don't go to Home Despot more than a couple times a year -even though the Elston store is closer to me and would avoid a river rossing at Diversy or Damon to get to Menards on Clyborn. Neither of these routes are good. Damon is way out of my way and I really dislike the Diversey bridge.
But even so I still do it to get to Menards because I hate Home Despot because they are too expensive and don't have all the stuff I am looking for. I also EXTREMELY DISLIKE the automated self-checkout lanes at Despot and the ringing alarms that are constantly going off every 5-10 seconds at the door and hurting my ears. I dislike loud noises like many people with hearing damage do.
So even if they fixed their bike parking issue I wouldn't go there. There is one more reason to go to Menards: they have my mistress there -Little Debbie. I just can't resist visiting Little Debbie's swiss rolls or nutty buddy when I stop by Menards. I probably hit Menards 1-2 times a week if not more. When I'm knee deep into a project I can go there multiple times a day.
I'm not a customer of Home Despot unless Menards doesn't have something I really need. And if I do go to one I often go to the one on Kedzie and stop by White Castle for a slider. (seeing a pattern here?)
The loud noises at Home Despot are annoying even if one doesn't have hearing damage. I feel fortunate to have a few local hardware stores in bike friendly locations that have decent product selection and much better customer service than the big box store, so they get more of my business when I'm looking for products they've got in stock.
Bonus - one of those local hardware stores is a great source for obscure hardware items and old timey stuff (glass fuses, etc.) that you just can't find at the big box stores, and there's a city bike rack out front.
After months of upgrading, including a new parking lot, the Jewel on Clark and Ashland finally installed a bike rack yesterday. A fine example of a bad rack:Yes, that is a wheel bender rack hidden behind the shopping carts
Walgreens 1. Jewel 0.
Nice set of contrasts, Duppie. This should be seen by Jewel's architectural/construction department for them to consider. Awkward rack type (really only two bikes--one off each end--could be properly locked to it, any more bikes would have to be badly locked in the middle of the rack just to the front wheel, or thrown over the top of it). Awkwardly placed--WAY too close to the fence to be used, WAY too exposed to being bashed by runaway carts, needs a guard rail to protect it from carts. If I used this store, I'd be tempted to lock to the fence behind the bike rack, and use the bike rack as a protection barrier from carts.
Biking up that ramp behind TJ's seems pretty sketchy. It's a good place to get run over even with that guy directing traffic.
Actually, the Clybourn TJ's has horrible bike parking. First off, at least half of of the rack is taken up by TJ's employees (all of the good spots), then the it's crammed behind huge traffic barrier posts, and the rack itself is the "wheel bender" variety that Duppie illustrated above.
I complained to the Management once about the bike parking and got a bewildered & puzzled look from the staff.
The ramp up the back has a sidewalk up the side to help make the walk-up easier. I relish the ride up the ramp - it's really the only reason my city bike has more than one gear.
The Trader Joe's on Clybourn in Lincoln Park has great bike parking... but it's not easily accessible. You have to either take your bike in the elevator, which is impossible for me, as I have a cargo bike. Alternatively, you can bike up the ramp, which is also impossible for me. Which means I get to lock my bike up outside and drag my kid to the building, up the elevator and then back down with all of our bags. This is why I hardly ever shop there.