Abandoned Bikes locked to CTA racks

Anyone had any success with reporting abandoned bikes to CTA for removal? I have been sending several emails for a month and the bike is still there.

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Permalink Reply by Kevin C Dormant on April 24, 2012 at 6:49pm

Are you sure it's a CTA rack and not a City rack? Most are City racks. The City gets around to it, but lately, it's not a quick process.

Here are some prior forum posts:

Here and here.

Here is a link to the City's abandoned bike policy and procedure.

Here is a link to the CTA's abandoned bike policy and procedure.

Good Luck.

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Permalink Reply by ridetillidie on April 25, 2012 at 1:18pm

Thanks for the links. I think it is a CTA rack but it's probably best to confirm.

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Permalink Reply by ridetillidie on May 10, 2012 at 10:23am

I finally called the customer service line who suggested I send an email to the "feedback" email address. So, I sent an email on Tuesday. Just received this email back from CTA. Thought I would share.

Thank you for your comments. We apologize for any inconvenience. The e-mail address: bikeandride@transitchicago.com is no longer valid. Please contact Feedback for any future incidents you would like to report regarding abandoned bikes.

We have contacted the appropriate department regarding the abandoned bike you mention in your e-mail. They will investigate your concern.

Again, we are sorry for the inconvenience.

CTA FEEDBACK TEAM