roll: seeking Management positions!

:join our team!

roll: is growing and now is a brilliant time to join us.  We're a small team with some big ideas and we're looking for some like minded people to join our talented group.  We have full and part time positions available with flexibile hours and great benefits.

Check out the link to apply!

http://roll-online.com/about/join-our-team-pg66.htm

 Sales Manager

When it comes to inspiring great customer experiences that drive top line sales and managing a team to create bottom line results, you’ve got it all under control. Do you have what it takes to be a leader in our stores and grow with the roll: brand?

 

 Your experience:

  1. You have a minimum of 3 years of retail leadership experience.
  2. You are a lot of things, to a lot of people—coach, leader, partner, and friend.
  3. You’re a master of communication and can relate to customers at every level.
  4. You can drive sales home personally and thrive driving sales through store teamwork.

   As a roll: Sales Manager, you will:

  1. Lead from the front by personally engaging with customers to demonstrate benchmark levels of customer experience and sales conversion rates.
  2. Assist the Store Manager in recruiting, hiring, retaining, and training a diverse and brilliant group of bicycle loving sales team members.
  3. Coach and assist a super-talented sales team to achieve new personal bests in customer experience and sales conversion rates.
  4. Lead the sales team training and development in the areas of customer experience, product knowledge and roll: in sales training.
  5. Manage supplier and partner training and product knowledge programs.
  6. Lead the charge in implementing visual merchandising and product presentation standards engaging all team members in the responsibility to maintain standards.
  7. Monitor customer experience and customer service-related concerns including all special order status and manage customer communications accordingly.
  8. Support the Store Manager by coaching store associates to consistently provide exceptional performance and customer service; address performance issues.
  9. Drive store success by working with the store leadership team to ensure that all sales and overarching store goals and KPI’s are met and exceeded.

Service Manager

Job Description

You love bikes. As a roll: Service Manager, you are part of the senior team that drives  roll: forward in our mission to get more people riding them! You understand that there’s more to service in bicycle retail than just putting things back together (correctly). Thrive on keeping things in smooth working order? Then read on..

 

Your experience:

  1. Technical training + 4 years of bicycle service experience is required.
  2. Technical guru status and enthusiast go-to resource is a must.
  3. Industry certification a plus but not essential.
  4. An organized and systematic approach in all things.

 

As a roll: Service Manager, you will:

  1. Lead the Store Service Team, working on behalf of all internal and external customers.
  2. Work with Store GM to recruit, train and retain a diverse and brilliant group of bicycle loving service team members.
  3. Repair and maintain all kinds and all brands of bicycles and related products.
  4. Take charge of ongoing technical coaching and training to sales and service associates.
  5. Provide frontline customer support, including service sales, troubleshooting, diagnosis, customer product training and research order and repair status for customers.
  6. Manage all aspects of repair workflow, including work order prioritization, case management, and service part order management.
  7. Manage the new bicycle builds and built back stock replenishment process in partnership with the Sales Manager, and maintain all bikes on the sales floor.
  8. Work with Store GM to manager weekly stock replenishment, and special orders items as needed fo service repairs and sales.
  9. Manage Service and bike related warranty claims, coordinating with vendors to resolve.
  10. Promote and maintain an organized and efficient repair workplace.
  11. Drive store success by working with the store leadership team to ensure that all service department and overarching store goals and KPI's are met and exceeded.

Lead Sales Specialist

Job Description

You love bikes. As a roll: Lead Sales Specialist, you are part of the senior team that drives roll: forward in our mission to get more people riding them! As much as you love to ride, you want to be able to share your joy, and realize that a great experience on a bike begins and continues with great experiences in the store.

 

Your experience:

1. You have a minimum of 2 years of specialty retail leadership experience.

2. You are seen as a leader in your peer group with ‘biking guru’ status.

3. You love to help customers and team members alike, and can think quickly on your feet.

4. You can lead by example driving sales home personally, while thriving in an environment built on teamwork.

 

As a roll: Lead Sales Specialist, you will:

1. Spend the majority of your time engaging with customers on the sales floor, providing benchmark levels of customer experience.

2. Lead the group in individual sales numbers and customer conversion rates.

3. Have key holder duties, including opening and closing responsibilities

4. Perform in the role of Senior Team Member on duty in managing customer service-related concerns, and authorizing returns and exchanges as appropriate.

5. Work alongside the GM and Sales manager to execute and ensure accurate inventory, product management, receiving and store transfer best practices.

6. Under the direction of the GM, oversee the merchandise warranty process.

7. Be called upon to assist the Sales Manager in team training and development in the areas of customer experience, product knowledge and supplier and partner training.

8. Take initiative in looking for ways to improve customer experiences and to drive top line sales within the stores, as well as building the roll: reputation in the community.

Can’t wait to get things moving:

A career at roll: is a chance to use your head, hands and heart. To use your knowledge and experience, to contribute meaningfully to the ride of peoples lives with your passion and expertise. What are you waiting for?

 

:get on your bike!

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