Thanks for the info. Yeah the lock still works, but water and dirt will get in, and then it won't work. I can just imagine a grain of sand getting into the lock mechanism, when it's on my bike and I have to be somewhere else... For the cost ($30 or so incl. cable), I got a lot of use out of it the last 2.5 years. Purchased Sept. 3, 2008. Just expected more. A kryptonite U-lock I bought at the same time is working fine (only the plastic sliding lock cover broke off within a few months).
I'll be sending it back to see if I could get it replaced under the "full lifetime warranty" since I'm still alive. In the US of A, they just replace the lock. In the UK, they replace the lock AND refund the postage costs.
Full Lifetime Warranty
"Todson, Inc. warrants to the original purchaser [me] that the OnGuard lock purchased shall be free from defects in materials and workmanship under normal use for the life of the original purchaser. If the product contains a defect in materials or workmanship we will replace it free. Just send the defective lock and your original sales receipt to Todson, Inc. 8 Spring Brook Road, PO Box 637 , Foxboro, MA 02035."
Looks cosmetic to me.
I'd pay 2x more for an OnGuard over giving that krappy krooked kompany Kyrptonite on penny of my hard-earned money.
I have 4 On-Guard locks and they all do it to some extent. They still function fine.
And an occasional drop of WD-40 or your favorite lubricant will prevent the lock from seizing up
FOLLOW UP - mailed the lock back to Todson, Inc. with all keys, receipt, paperwork on Friday - NEW and improved lock arrived less than a week later on Thursday. Very prompt customer service/return policy, and they sent me a cable too (comes with the lock pre-packaged).
NEW lock is manufactured by a different company than old lock - the plastic casing feels much more durable, and it has a cool dust cover - the metal ring rotates to cover the key hole. The dust cover on my krypto lock broke off within a matter of weeks. ONGUARD lock also comes with a really cool, and useful (ie very bright) LED light in one of the keys. Much better than the colored LED light in the krypto keys.
. . . still waiting for refund of my postage but expect that takes more time.