I recently locked my bike to a bus stop pole in front of the Fullerton el station. When I returned the following night, the bike was gone— and my U-bolt sat on the ground, sawed in two.
I reported the theft to the police and to my insurance agency. To be fair, when I returned to the bus stop that night, I saw a sign, a few inches down from the CTA route sign, that I had never seen before (and I had passed by the stop many times): it warned that bikes locked to the pole could be removed.
I e-mailed CTA customer service to ask if it was possible that one of their employees took it. And if so, if it was normal practice to take a bike without leaving a notice.
I asked, too, whether— if that was the case— the CTA recorded the serial numbers of the bikes it took.
An agent quickly wrote back to apologize for the inconvenience, adding, “On occasion, we have bicycles abandoned at racks at CTA stations; we post a note on the rack to give the owner time to claim the bike. However, if no note was ever posted as a warning, then we will forward this information to the responsible General Manager for corrective action.”
I later came across a Web page that said that if a bike were taken quickly, without any warning, it was probably a thief, and not the transit agency.
That was that, I figured; if the CTA had my bike, the serial number would get cross-referenced with the police report, and I’d be notified.
I bought a new bike, along with the accessories I had lost. Yet I couldn’t get over how someone could saw through a U-bolt lock in front of a 24-hour station with a security guard— and on a busy thoroughfare, no less.
I did some more searching on the Web and found this on the CTA’s site: “Cyclists are prohibited from securing bicycles to handrails, railings, doors, ramps and stairways, or in any way blocking access to and from stations. Bicycles in violation of these regulations and/or creating a public safety hazard will be tagged and removed without notice. CTA will store these bicycles for 30 days. When in doubt, cyclists should ask CTA Station personnel.”
I went back to the station and asked the agent on duty if it could have been the CTA. Oh, yeah, he said; you shouldn’t lock up your bike to a bus stop pole. (Thanks.)
The Web page also mentioned that cyclists could call a toll-free number or e-mail the Bike and Ride Program Manager directly. So, I e-mailed the program manager, asking if the transit agency catalogued the serial numbers of the bikes they took— and whether they reported them to the police, or to the National Bike Registry.
I never heard back.
I decided to go out to the garage on the West Side where removed bikes are stored. It had taken some doing to find the address online— 3920 W. Maypole Ave., just off Pulaski Rd— but I eventually reached the garage.
They had my bike, and I got it back.
Back to why I’m posting this: I want to petition the CTA, in a respectful way, to start cataloging the serial numbers of bikes it removes. It seems only fair that a police report get cross-referenced with the inventory of a government agency. I don’t want what happened to me to happen to anyone else.
Can anyone help?
Even with ideas of an advocacy group that could offer assistance?
Tags:
I think Howard's (H3N3's) four questions are wonderful. They address the crux of my concern, which is how someone who a) didn't see a sign telling them not to lock their bike there; b) didn't see a note when they got back; c) has been told by the CTA that it probably wasn't them; and d) goes through the motions of filing a police report— WITH serial number— afterwards... is supposed to get his/her bike back.
To those who feel that inputting serial numbers at the garage requires too much time/effort from CTA employees, I hear your argument. I wouldn't say I entirely agree, but I hear you. I like Howard's suggestion of allowing volunteers to input the info. into whatever database(s).
The one thing I don't want to see happen to anyone else is for the person to file a police report and sit back and think that if the bike's been taken by the CTA, the police report will find a match. If the CTA isn't willing or able to catalog serial numbers, then, again, I think the second-best option is to allow volunteers to do so. (It works for the Working Bikes Cooperative.)
I don't want to be the bad guy here, but once in a while I see a bike parked in the bus stop at Chicago and Milwaukee right where they let people out of the Eastbound bus. The parked bike blocks exiting passengers when the bus can not pull up all the way. I would guess this policy is an attempt to solve this problem. When locking up just keep in mind the other users in our busy urban environment.
Let's ask CTA to add a warning about locking bikes on CTA property on its webpage Bike & Ride: On the Train http://www.transitchicago.com/riding_cta/how_to_guides/biketrain.aspx and its brochures on the topic.
Great, thanks everyone...we will take these questions to the CTA:
1) How would a Chicago cyclist know not to lock to a CTA signpost?
How would a "victim" know CTA removed their bike and that it wasn’t actually stolen? Could stickers on these poles let bicyclists know not to lock there?
2) Where exactly do bikes go when removed, how is that destination determined, and how does one know where to find one's bike within the CTA system? How does one know who to contact? What measures are in place to assure that these answers is common knowledge among CTA staff?
3) How are bikes kept secure while stored, and what happens to them after this nominal storage period?
4) What system of inventorying these bikes is in place, and would they be open to periodic volunteer assistance to help get bikes back to their owners? The assistance would consist of:
a. Allow periodic visit to storage area by bike theft task force volunteers to help identify owners
b. Allow volunteers to inventory and publicly post descriptions of the stored bikes
5) Could the CTA to add a warning about locking bikes on CTA property on its webpage Bike & Ride: On the Train http://www.transitchicago.com/riding_cta/how_to_guides/biketrain.aspx and its brochures on the topic.
Thanks to Howard, David and Michelle for providing the basis here. We'll keep everyone posted on this and see what's possible.
Thanks much,
Ethan Spotts, Marketing & Communication Director
Great, thanks everyone...we will take these questions to the CTA:
1) How would a Chicago cyclist know not to lock to a CTA signpost?
How would a "victim" know CTA removed their bike and that it wasn’t actually stolen? Could stickers on these poles let bicyclists know not to lock there?
2) Where exactly do bikes go when removed, how is that destination determined, and how does one know where to find one's bike within the CTA system? How does one know who to contact? What measures are in place to assure that these answers is common knowledge among CTA staff?
3) How are bikes kept secure while stored, and what happens to them after this nominal storage period?
4) What system of inventorying these bikes is in place, and would they be open to periodic volunteer assistance to help get bikes back to their owners? The assistance would consist of:
a. Allow periodic visit to storage area by bike theft task force volunteers to help identify owners
b. Allow volunteers to inventory and publicly post descriptions of the stored bikes
5) Could the CTA to add a warning about locking bikes on CTA property on its webpage Bike & Ride: On the Train http://www.transitchicago.com/riding_cta/how_to_guides/biketrain.aspx and its brochures on the topic.
Thanks to Howard, David and Michelle for providing the basis here. We'll keep everyone posted on this and see what's possible.
Thanks much,
Ethan Spotts, Marketing & Communication Director
Well, the City's bicycle ordinances explicitly state that it's
legal to lock bikes to sign poles, so this seems to be a conflict with CTA
policy - see below. I will consult the authorities on this.
John Greenfield
9-52-070 Parking - Permalink
No person shall park a bicycle upon a street other than upon the roadway against the curb or upon the sidewalk against a rack, parking meter or sign pole to support the bicycle or against a building or at the curb in such manner as to afford the least obstruction to pedestrian traffic.
Added Coun. J. 7-12-90, p. 18634; Amend Coun. J. 7-21-04, p. 28659, § 1
I have no real facts to base this on, so maybe I should just keep it to myself (but then what would the Internet even be for, right?). But I imagine you'd get farther either asking the CTA to hand the bikes over to the cops, who could then check it against their own records, or asking the CTA to put a sticker on the bus sign poles telling people not to lock there.
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