Cortesy Heads up about VERIZON WIRELESS OVERBILLING

I added a second line to My Verizon Account and changed my plan to 1400 minutes shared, behold I pull up my account on-line at the end of my billing cycle (8 days later) to see a $400 bill instead of the 120.00 I had expected. I called Verizon stayed on the phone for almost 40 min and they finally agreed that I was billed incorrectly and took off $248. So next next morning I went over my billing again to find another $21.00 in overchrages which again they gave me a credit back for. They did apologize, but had I not caught the error I know I woulda had ended up paying for it, I did not go over my minutes or text allowance. So I am writing this because I am sure anyone who has Verizon is getting over billed when and if you are changing plans or adding a second line and I think it is basically a bunch of B.S. that I had to spend all the time on the phone with a rep trying to confused me and disagree with me until I had to ask them to close my account so I could migrate my phone #'s elsewhere (because I am no longer under contract). So check your statement and If you see your getting overbilled, send me a note as well so I know I was not the only person getting jerked around.

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Permalink Reply by Patrick O'Connor on September 5, 2009 at 4:40am
I got overbilled when I changed my calling plan to add data mid-billing (3 years ago, since have gotten rid of my Q). Verizon pro-rated everything when my plan changed, and I was above my minutes by a good margin based on X minutes per day * 30 days = ### minutes per month. Didn't really find out until the end of the month, but then had to go through the whole dance similar to cutifly.

The real kicker was that I didn't change the voice allowance on my plan, but their computers required that they cancel the existing plan and reinstate the same plan when adding the data. After spending 40 minutes on the phone with them explaining bureaucracy in accounting was the cause of an $80 charge, The CSR was more than happy to give me those 40 minutes back.

Be nice and have a logical argument for why you're right, and Verizon's customer service is pretty darn good.

I'd guess that the other phone companies are identical.
Permalink Reply by heather s on September 5, 2009 at 11:27pm
http://switchboard.nrdc.org/blogs/rperks/verizon_clueless_company_c...

Verizon is also sponsoring a climate change denial rally to promote dirty fuels in West Virginia on Labor Day.

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