Copenhagen Cyclery still in business?

Both my wife and I have called them a bunch of times over the past couple weeks (and left messages), because she has her eye on a particular Public bike and they seem to carry them. No response, no one ever answers during business hours or calls back. Anyone know what's up? I may have to make a trip over there just to see if anyone's alive. 

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Permalink Reply by Allen Wrench on March 24, 2012 at 4:11pm

They looked to still have bikes in the window when I went by last week. Not sure if they're open though. Hmmm.

Permalink Reply by Samuel Diaz on March 24, 2012 at 4:17pm

I passed by it today it looked like it was still open

Permalink Reply by Brendan on March 25, 2012 at 2:32am

I have been leaving calling and emailing for the last two weeks as well. I stopped by last Sunday and they were not open but had no note explaining why. I'm getting concerned because I need parts for my bike that only Velorbis makes. That 25 year warranty is less helpful when no one answers the phone.

Permalink Reply by Copenhagen Cyclery on March 25, 2012 at 11:04am

Yup, we're open, but for the time being "by appointment only".  Manager Phil has left for a job opportunity with Abus locks.  We're retooling a bit in the interim with some exciting developments so we can serve better in the future.  Until then, it's just me trying to manage the shop and a few other businesses.  It's best to reach us and schedule a appointment via e-mail at info@copenhagencyclery.com.  Please bear with us.

-CC

 

 

Permalink Reply by Ash L. on March 25, 2012 at 4:52pm

Wow. That's shocking. I just saw Phil at the fashion show a couple weeks ago. I hope your new manager is just as fun to bug on my coffee runs.

Permalink Reply by Doug Haynes on March 26, 2012 at 2:39am

He was already at Abus then; they provided most of the locks used in the fashion show.

Ash L. said:

Wow. That's shocking. I just saw Phil at the fashion show a couple weeks ago. I hope your new manager is just as fun to bug on my coffee runs.

Permalink Reply by Brendan on March 27, 2012 at 3:49pm

CC-

After two unanswered voicemails and an unanswered email, I reached out to Velorbis directly for help. I don't know how else I could have tried to make an appointment.

Copenhagen Cyclery said:

Yup, we're open, but for the time being "by appointment only".  Manager Phil has left for a job opportunity with Abus locks.  We're retooling a bit in the interim with some exciting developments so we can serve better in the future.  Until then, it's just me trying to manage the shop and a few other businesses.  It's best to reach us and schedule a appointment via e-mail at info@copenhagencyclery.com.  Please bear with us.

-CC

 

 

Permalink Reply by anthony nicholson on March 28, 2012 at 6:35am

OK; I emailed you (again) on Sunday when I saw your post, and still haven't received a reply (it's Wednesday as I write this). Can you please just ping us back about setting up an appointment? We're really close to just buying this bike online from Public at this point (b/c you are the only dealer in Chicago listed on their webpage, and it's been weeks that I've been trying to get something set up). I'd rather support a local business obviously but this is kinda nuts.

Permalink Reply by Kevin Mulcky on March 28, 2012 at 6:41am

Try Tati in Hyde Park.

Permalink Reply by SlyRed on March 28, 2012 at 6:41am

Who the hell is so flush with cash that they can maintain a storefront and never care if they actually sell things?  I've had this happen more than once with Chicago bike related businesses.  WTF?

Permalink Reply by SlyRed on March 28, 2012 at 12:55pm

So, you're suggesting this is a one person operation that can or must just close up shop when their personal life goes awry?  I'm not buying into that.  I stand behind my 'harsh critique'.

Permalink Reply by Lanterne Rouge on March 28, 2012 at 2:53pm

Good business decisions are devoid of emotion. It is quite unfortunate that they are in this predicament, but whether they succeed is entirely in their hands. I don't think it was a particularly harsh critique at all. I would also imagine that bike shops run by 'appointment' won't be bike shops for long.

I would also hesitate to say that we need more bike shops of all kinds in this city. Maybe in certain parts, but we've got them in spades on the north side, at least. 

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